tkpk Privacy Policy

tkpk ("we", "our" or "platform") is an online casino and betting service provider operating for users in Bangladesh. Ensuring the protection of the personal information you provide when using our website tkpk.mom is one of our primary responsibilities.

This privacy policy has been prepared to inform you in detail about what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. By using our platform, you agree to the terms of this policy.

This policy applies to tkpk's main website, mobile interface, and all associated services. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

Personal Identification Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• Email address
• Mobile number
• National ID card or passport details (when required for KYC verification)

Financial Information

To process transactions, we collect the following financial information:

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts
• Records related to deposits and withdrawals

Important: We never store your full bank card number or PIN. All payment information is kept in encrypted form.

Technical & Usage Information

When you use tkpk, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and login time
• Game play history and betting activity
• Page visit and click patterns

tkpk collects information through various methods. Each method is transparent and operates on the basis of user consent:

1. Direct provision: When you create an account, log in, or contact our support team, you provide information directly.
2. Automatic collection: Information is collected through cookies, web beacons, and other tracking technologies to improve your browsing experience.
3. Payment processing: When a transaction is completed via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant financial information is recorded.
4. Verification process: Document-related information is collected during KYC (Know Your Customer) or identity verification.

Collected information is used only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate games, betting, and other platform features.
• Financial transactions: To ensure processing of deposits, withdrawals, and other payments.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Customer support: To resolve your issues and answer your questions.
• Service improvement: To analyze user experience and improve the platform.
• Promotional communications: To inform you about bonuses, offers, and new features with your consent.
• Legal compliance: To comply with applicable laws and regulations.

tkpk generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:

Service Partners

We work with selected third parties for payment processing, identity verification, and technical infrastructure support. These partners may use information only for specific purposes under strict confidentiality agreements.

Legal Obligations

If a competent court or legal authority orders the disclosure of information, tkpk is required to provide it in accordance with applicable law. In such cases, we will make every effort to notify you in advance where possible.

Fraud & Abuse Prevention

To ensure platform security and prevent fraud, we may share relevant information with security specialists. This is done in the interest of the entire user community.

The tkpk website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

Essential Cookies

These cookies are necessary for the core functionality of the site. They are used to maintain login sessions, perform security checks, and handle technical operations. Disabling these cookies may prevent the site from working properly.

Analytical Cookies

These cookies are used to understand how users interact with the site. This information does not identify any individual — it is analyzed as aggregate statistics.

Cookie Controls

You can reject or delete cookies at any time from your browser settings. However, disabling essential cookies may cause issues with some services.

tkpk applies industry-standard technologies and practices to protect your personal and financial information:

• SSL encryption: All data transferred between you and our servers is encrypted via SSL/TLS protocol.
• Firewall protection: Advanced firewall systems prevent unauthorized access.
• Access controls: Only authorized personnel can access specific data, and all access is logged.
• Regular security testing: Regular security audits are conducted to identify and address system vulnerabilities.
• Data minimization: Information that is not necessary for the service is not collected.

tkpk retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: Retained while the account is active and for a defined period after account closure as required by law.
• Transaction records: Financial transaction data may be retained for an extended period in accordance with legal and regulatory requirements.
• Communication history: Records of support-related communications are kept for a limited period for the purpose of improving service quality.
• Technical logs: System logs are generally deleted automatically after a defined period.

When you request account closure, we delete or anonymize your information as quickly as possible in compliance with applicable law.

As a tkpk user, you have the following rights regarding your own personal information:

Right to Access

You can find out at any time what information tkpk holds about you. Contact our support team to receive a copy of this information.

Right to Rectification

If any information in your account is incorrect or incomplete, you can request that it be corrected. Keeping information accurate is important for both you and us.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or messages from tkpk, you can request to stop them at any time. Essential service-related messages may still be sent.

Right to Data Portability

You can request to receive your data in a structured, readable format. Contact our support email to use this feature.

tkpk is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using tkpk, please contact us.

tkpk may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• The date of the most recent update will be noted on the website.
• For significant changes, a notification may be sent to your registered email.
• You may be informed of changes when logging in to the platform.

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. You are therefore advised to review this page periodically.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

• Email: [email protected]
• Live Chat: Log in to the tkpk website and use the live chat feature.

We try to respond to your messages as quickly as possible. Your privacy is very important to us and we are always committed to providing service with transparency.